Part of this commitment includes being transparent about our returns policies. This page is designed to detail our procedures concerning online pharmaceutical operations, with an emphasis on the returns and refund specifics. Please carefully review these policies; any purchase you make on our website indicates your comprehension and acceptance of these terms.
Being a certified pharmacy operating in the United States, Happy Family Pharmacy adheres strictly to the guidelines provided by federal and state laws. These laws highlight explicit conditions regarding the return of prescribed medications. To be specific:
- Prescribed medications cannot be returned. Once these medicines leave our premises, we are unable to accept them back. This is a common protocol followed by all pharmacies to ensure the safety and quality of medications.
- Non-Prescription Products: We accept returns for non-prescription items that are unopened within 30 days of receipt. Please reach out to our customer service department to commence a return request.
Damaged or Defective Products
In the unlikely event that you receive a defective or damaged non-prescription product, please inform us within 48 hours of delivery. We will promptly arrange to replace the item without any additional charge.
How to Return a Non-Prescription Item
- Within 30 days of order receipt, get in touch with our customer service via email or phone. Our agent will provide you with a return authorization number and shipping details.
- Securely package the product, including a copy of the invoice within the parcel.
- Dispatch the parcel back to us using a method of shipping that can be traced.
Once we receive your returned item and inspect it, we will initiate the refund process. Please note that it might take up to 2 weeks for the refund to appear in your original method of payment.
Kindly note, we do not reimburse shipping charges.
Safety and Satisfaction
If you have any issues with a non-prescription item, we encourage you to inform us so that we can rectify the situation. If you have any queries or require further assistance, feel free to contact our customer service team.