Answers to Your Frequently Asked Questions

Please find below the answers to some of the most frequently asked questions. If your question is not answered here, please feel free to contact us.

  1. What is the process to register as a customer? Registering as a customer is simple. Click on “Register” on the homepage of our website and provide the necessary information. We guarantee the confidentiality of your details.
  2. Do I need a prescription? For all medications that are labeled as prescription drugs in the U.S., a prescription is mandatory. Prescriptions can be submitted through our website, fax, or postal mail.
  3. What is the maximum quantity of my medication I can purchase? The quantity of medication you can purchase is dictated by the prescription from your healthcare professional. Usually, you can buy a supply of up to 90 days.
  4. How can I request refills? Requesting refills is easy through our website. Simply sign in to your account, go to “Previous Orders,” and select “Repeat Order.”
  5. How can I modify or revoke my order? You can modify or revoke your order before it has been dispatched by getting in touch with our customer support team.
  6. Is my insurance plan acceptable? Family Pharmacy accepts many insurance plans. Please consult our “Insurance Details” section for more information.
  7. What payment methods are acceptable? We accept numerous payment options including credit cards, debit cards.
  8. Are there any undisclosed fees? At Happy Family Pharmacy, we prioritize clarity. All costs are explicitly mentioned on our website, and there are no undisclosed fees.
  9. Why is it necessary to create a customer profile? Creating a customer profile enables us to serve you better by ensuring we have all the necessary details to process your orders securely and efficiently.
  10. Are the brand name drugs from other countries identical to what I can purchase locally? Yes, the brand name drugs are the same globally, although packaging may differ.
  11. Why am I able to purchase generic drugs from you that aren’t available in my locality? The availability of drugs differs between countries due to varying approval and patent laws. We can offer a larger selection of generic drugs because of our global network of licensed pharmacies.
  12. Who manufactures these generic drugs, and are they safe? All of the generic drugs we offer are produced by established pharmaceutical firms and adhere to strict safety and quality standards.
  13. What distinguishes a brand-name drug from a generic drug? A generic drug is a medication with the same active ingredient, dosage, safety, and efficacy as the original brand-name drug. The key differences are the name and cost – generic drugs are usually less expensive.
  14. Are the generic medications you provide approved by the FDA? Yes, all the generic medications we provide have received U.S. FDA approval.
  15. Can I return medication if I no longer require it? We are unable to accept returns on prescription medications once they have been dispatched from our pharmacy due to U.S. Federal Law.
  16. How is my personal and medical information protected? HFS Pharmacy prioritizes your privacy. We ensure all data is encrypted and securely stored in line with HIPAA rules.
  17. What should I do if my order is incorrect or damaged? If you receive an incorrect medication or a damaged order, contact our customer support team immediately for assistance.
  18. Can I purchase over-the-counter (OTC) medications from you? Absolutely, we provide a comprehensive range of OTC medications that can be purchased without a prescription.
  19. How long does it take for my order to be delivered? Standard shipping generally takes 5-7 business days, but the duration can vary depending on your location and medication availability.

If you have any additional questions, our customer service team is always here to help.